Archive for the ‘Service Quality’ Category

NY PENN’ed UP!

May 8th 2008

If you want some wonderful insight into why Penn Station is designed the way it is, I encourage you to read CONQUERING GOTHAM by author Jill Jonnes. The book brilliantly describes the design of Penn Station. You come to learn what we know–it was not designed for daily riders (a.k.a. commuters).
I ride MidTown […]

Posted by coffeelen under Service Quality | 4 Comments »

RPA says T.H.E. tunnel should extend to East Side

March 24th 2008

The proposed second rail tunnel to New York City should go all the way to Manhattan’s East Side, according to a planning study that will be released Tuesday. Instead of ending at Penn Station, the tunnel would reach Madison Avenue with a possible link to Grand Central.
The Regional Plan Association, a transportation advocacy group, also […]

Posted by E-44 under Service Quality & T.H.E Tunnel | 12 Comments »

Peace (and quiet) at any price? It’s definitely illegal, but…

November 6th 2007

Cellphone noise pollution (from both the devices and the users) invades nearly every element of life these days, and nowhere is it more annoying and almost inescapable than in the cramped confines of public transportation. Here’s one CalTrain rider’s solution…

One afternoon in early September, an architect boarded his commuter train and became a cellphone vigilante. […]

Posted by E-44 under Service Quality | 2 Comments »

NJT customer service delivered - in spite of NJT

August 29th 2007

My unusual commute, New Brunswick to Long Branch via Rahway, has only one good morning connection that gets me there with the minimum amount of layover at Rahway and minimum number of stops. I usually have an easy 9-minute connection to make in Rahway.
Today, my eastbound from New Brunswick was a few minutes late. The […]

Posted by E-44 under Service Quality | 7 Comments »

Commuters’ Cocktail Hour Likely to Keep Rolling (on MN anyway)

May 31st 2007

The city banned cigarettes in bars, and the smokers trooped out to the sidewalk. Trans fats in restaurants were next, and the French fry addicts mostly shrugged. But since the Metropolitan Transportation Authority announced that it was considering banning alcohol on commuter trains, it has been a different story. Bankers and brokers and blue-collar workers […]

Posted by E-44 under Service Quality | 6 Comments »

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