It would be an understatement to say that February’s NJT service has not been kind to its customers. When headed to work in the morning, there is nothing worse than being late for a planned meeting or job interview. When headed home in the evening, there is nothing worse than spending more time than anticipated on your train and being late for dinner, missing a meeting or just not being able to spend time with the kids.
I ride the M&E daily and take the MidTown Direct 7:28 A.M. express out of Chatham. Maybe it’s me; but, it seems like this train cannot make its run on time most of the time. When it runs well, it’s really good. When it doesn’t run well, it’s really not-so-good. There are a host of reasons for the delays: 1. The “check end doors” issue that seems to absolutely plague this railroad. When those doors malfunction, it holds things up. 2. When the train makes its stop at Newark Broad Street, as we’re passing Brick Church, the announcement gets made that only the first 4 cars will platform at Newark and folks should proceed to move to the 1st 4 cars. Why can’t there be a sign at stations–or why can’t the crew when they descend onto the platform announce BEFORE the person gets on that if they’re bound for Newark, they should go to the first 4 cars. I can’t tell you how many times someone on the last car (the car I always sit in) is trying to rush to the front of the train delaying the train. 3. When anything goes wrong, the train loses its slot on the Kearny Connection and can sit for minutes until it gets clearance to go onto Amtrak. 4. Many times, our train will get just past Secaucus Station and then crawl–sometimes stop–to allow another NJT train to whiz by. I have no idea why that is and it is NEVER explained by the crew.
This past Wednesday had the 7:28 AM express die in Morristown. That caused cancellation of that train. Unfortunately, for those already standing on the platform away from the small building that is the station, you could not hear any of the announcements. Speakers should be placed along the platform. Although I signed up for njt alerts, there wasn’t an njt alert until after 45 minutes had gone by. Fellow riders were calling home to ask their spouses to listen to the radio to see if any delays were being announced. The spouses reported the traffic reports were saying “NJT is running on or close to schedule”. Duh? I finally got on a Hoboken bound train that pulled into Chatham at 8:25 AM and got to New York the old fashioned way–via PATH. I made it to my desk at 10:05 A.M.
When it rains, it pours. On the way home that evening, chaos ruled Penn Station. There were tons of people standing staring at departure boards that had “stand by” for several trains. I was intending to catch the 5:47 PM train; however, seeing the crowd and hearing the announcement of a 15 to 20 minute delay due to signal problems, I decided to get to 6th Ave., get the PATH and made the 6:47 train to Hackettstown. I eventually got home.
Why are these things happening with more and more regularity? I have my theories and opinions:
1. Mixed consists (i.e. pairing different equipment) may cause incompatibilities that might explain the “end doors” plague. The consists should be alike (i.e. run all Comet V’s without mixing them with Comets III’s and IV’s).
2. Mixed consists also create another customer gripe–some cars are too cold while others are saunas. Some has PA systems the don’t function or you can barely hear while others will split your eardrums.
3. Mixed consists send a message to the riding public of a railroad in disarray that is being run on the fly by the seat of one’s pants.
4. Maintenance on the trains is suspect in my mind. If the outside of train cars are filthy, then I make the assumption the car hasn’t been in the shop much.
5. The spate of retirements of experienced train crews has left us with “crews in training” which will take a generation to get them up to speed. Retired crew members should be enticed out of retirement on a consulting basis to train new crews.
6. There is a culture of complacency with many crews. I can’t tell you how often the 7:28 A.M. express arrives in Chatham with the side destination signs on different cars reading “Long Branch”, “Trenton”, “Dover”, “Bay Head”. Can you imagine a new discretionary rider having to figure out just WHERE is their train going?
7. Perhaps worst of all is the lack of communication. Executive Directors come and go; but, this one problem remains a stubborn one. The njt alerts are a great idea; however, they haven’t worked as well as they should have over the past two weeks. Also, not everyone has a crackberry to get the message. Incredibly, because the train crews do not have blackberries, passengers sometimes know about the problem BEFORE the crews!
I don’t want to belabor the point; but, I pay $227 for a monthly ticket. If asked if I’m getting my money’s worth, my honest answer is no. I contacted Rich Sarles, NJT’s Executive Director, and I suggested a focus group to discuss all these issues. To his credit, he is doing just that and I’ve been asked to join.
I believe everyone knows that with mechanical things, breakdowns will occur. However, the breakdowns are happening with increasing regularity which is of concern. The one thing; however, that drives riders nuts is lack of information.
NJT is capable of better. I know they are operating at capacity and I know money is practically non-existent as our state goes broke; but, many of the issues are operational and that is something over which NJT has control.
Posted at 8:45 pm by coffeelen.
Filed under Delays | 10 Comments »